Privacy Policy

Effective Date: 01.05.2025.

At DUTransfer, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services.

1. Who We Are

DUTransfer is a Dubrovnik-based private transfer service offering transportation to and from Dubrovnik Airport, hotels, ferry ports, and surrounding destinations. Our website address is: [www.dutransfer.com]

2. What Information We Collect

We may collect and process the following information:

Personal details: Name, email address, phone number, and booking details.
Travel information: Pickup and drop-off locations, flight numbers, dates and times.
Payment information: (processed securely via third-party payment providers; we do not store your card details).
Technical data: IP address, browser type, device information, and cookies for site functionality and analytics.

3. How We Use Your Information

We use your personal data to:

Confirm and manage bookings
Contact you regarding your transfer
Improve our website and services
Comply with legal or regulatory requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data based on:

Your consent when you voluntarily submit personal details
Our contractual obligation to provide the services you requested
Our legitimate interests in running and improving our business
Compliance with applicable laws

5. How We Store and Protect Your Data

We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Access to your data is limited to staff and service providers who need it to perform their roles.

6. Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Object to processing or request data portability
File a complaint with your local data protection authority

To exercise any of these rights, please contact us at [your email address].

7. Cookies and Tracking

Our website may use cookies to enhance your browsing experience, analyze traffic, and support core functionality. You can manage or disable cookies in your browser settings.

8. Third-Party Services

We may use trusted third-party services (e.g., booking platforms, payment processors, Google Analytics) that process data on our behalf. These providers are obligated to keep your information secure and confidential.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

📧 Email: contact@dutransfer.com
📞 Phone: +385992124627
📍 Address: Alberta Hallera 17, 20000 Dubrovnik