Refund Policy

Effective Date: [Insert Date]

At DUTransfer, we aim to provide a smooth and reliable experience for every guest. We understand that travel plans may change, and we’ve designed our refund policy to be fair and transparent.

1. Cancellations Made in Advance

If you cancel your booking at least 24 hours before the scheduled pickup time, you are eligible for a full refund.
To cancel, please contact us by email or phone with your booking reference.

2. Cancellations Within 24 Hours

Cancellations made less than 24 hours before your scheduled pickup may not be eligible for a refund.
In some cases, partial refunds may be issued at our discretion, especially in the event of unavoidable circumstances.

3. No-Shows

If the passenger does not appear at the agreed pickup point and we cannot reach them, the transfer is considered a no-show and is non-refundable.

4. Delays and Flight Changes

We monitor flight arrivals and accommodate delays at no additional cost.
Please notify us as soon as possible of any changes to your travel plans to help us adjust your pickup time.

5. Service Issues or Complaints

If you believe you are entitled to a refund due to service issues, please contact us within 7 days of your transfer. We will review each case individually and respond promptly.

6. How Refunds Are Processed

Approved refunds are processed to the original payment method within 5–7 business days.
You will receive confirmation once the refund has been issued.

7. Contact Us

If you need to cancel, request a refund, or have questions, please contact:

📧 Email: contact@dutransfer.com
📞 Phone: +385992124627